At Active Recovery Foundation, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data. We take your trust seriously and maintain the highest standards of data security and confidentiality.
1. Information Collection
We collect information that you voluntarily provide to us through various channels on our website. This helps us serve you better and maintain meaningful communication.
Information You Provide:
- Contact Form Data: When you complete our contact forms, we collect your name, email address, phone number, and any message content you provide. This information helps us respond to your inquiries promptly.
- Feedback Form Data: If you submit feedback about our programs, services, or website, we collect the content of your feedback along with any identifying information you choose to include.
- Subscription Information: If you opt in to receive newsletters or updates, we collect and store your email address for communication purposes.
- Voluntary Disclosures: Any additional information you choose to share with us through emails, messages, or direct communication.
Information Collected Automatically:
- Device Information: We collect information about the device you use to access our website, including device type, operating system, and browser type.
- Usage Data: We track how you interact with our website, including pages visited, time spent on each page, and links clicked, to improve your experience.
- IP Address: Your IP address is automatically collected to help us understand website traffic patterns and enhance security.
2. How We Use Your Information
We use the information we collect for specific, legitimate purposes that support our mission to provide recovery and wellness support.
- Responding to Inquiries: We use contact information to respond to your questions, provide support, and address your concerns promptly.
- Improving Services: Feedback and usage data help us understand what works best for our community and refine our programs accordingly.
- Communication: With your consent, we use your email to send newsletters, event updates, and program information that may be of interest to you.
- Administrative Purposes: We use your information to maintain our website, prevent fraud, and ensure legal compliance.
- Customization: We analyze usage patterns to customize your experience and ensure our website functions optimally on your device.
- Research & Analytics: Aggregated, anonymized data helps us understand recovery trends and improve our support offerings.
3. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.
Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the basic functionality of our website, such as enabling you to navigate and use secure features.
- Performance Cookies: These cookies collect data about how visitors use our website, helping us understand traffic patterns and improve site performance.
- Preference Cookies: These cookies remember your choices, such as language preferences or content preferences, to personalize your experience.
Most web browsers allow you to control cookies through your browser settings. You can typically delete cookies or prevent them from being set. However, disabling cookies may affect the functionality of our website. For more information about managing cookies, visit allaboutcookies.org or your browser's help section.
4. Third-Party Services & Data Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share information in limited circumstances:
Circumstances for Data Sharing:
- Service Providers: We may share information with trusted service providers who help us operate our website, send emails, process payments, or provide analytics—only to the extent necessary to perform their services.
- Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our legal rights and the safety of our community.
- Aggregated Data: We may share anonymized, aggregated data for research, statistical analysis, or program evaluation purposes.
- Consent-Based Sharing: We may share information with your explicit consent for purposes you have authorized.
All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and to use it only for the purposes we specify.
5. Data Security
Protecting your personal information is a top priority for Active Recovery Foundation. We implement comprehensive technical, administrative, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- Encryption: Sensitive data is encrypted during transmission using industry-standard SSL/TLS protocols.
- Access Controls: Only authorized personnel with a legitimate need have access to your personal information.
- Regular Audits: We conduct regular security assessments and updates to identify and address potential vulnerabilities.
- Data Minimization: We collect and retain only the information necessary to serve our mission.
- Secure Storage: Your information is stored on secure servers with restricted physical access and backup systems.
While we implement strong security measures, no online transmission is completely secure. We encourage you to protect your passwords and report any suspicious activity to us immediately.
6. User Rights & Choices
You have the right to control how your personal information is used and managed.
Your Rights Include:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we update or correct any inaccurate information.
- Deletion: You can request that we delete your personal information, subject to legal retention requirements.
- Opt-Out: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
- Portability: You can request your data in a portable format suitable for transfer to another service.
To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within 30 days or as required by applicable law.
7. Changes to This Privacy Policy
Active Recovery Foundation may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy and, if required, by sending you an email notification.
Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
8. Contact Information
If you have questions about this Privacy Policy, concerns about your personal information, or wish to exercise your rights, please contact us:
Active Recovery Foundation
Email: privacy@activerecoveryfoundation.org
Website: www.activerecoveryfoundation.org
We are committed to addressing your privacy concerns and will work with you to resolve any issues promptly and professionally.